30 January 2016
“New Normal” of the service in the local restaurant of Mainland China?
The people in People’s Republic of China might have faced
the new phase, not only in their economics but in their industry or view of
profession. During my very short journey, I met a lot of service person of the
restaurants. The staff of the Wanda Sofitel has huge disabilities to
communicate in English, but the customer who can speak Chinese may be welcomed
by all of staff in hotel. On the other hand, the staff in the local restaurant
show us very kind and professional service.
The first memorable communication between the people in PRC
and us was at the mutton hot pot restaurant beside the Shichahai (什刹海).
The floor manager was very fair gentleman who was able to speak only in
Mandarin. He coordinated our table one hour and half after we arrived the
restaurant. There were hundred customers were waiting for their table. In the
End of the dinner, the staff had come to clear the next table to ours. The middle
age lady staff has told us how to say, ”Thank you” in Mandarin. The pronunciation
of xiexie was different among the Mandarin in Beijing and in Taipei. The sound
in Taipei was very clear and articulated.
The second one was at the Peking style local restaurant where
we had Zha jiang noodle in Quanmen. The middle class people, the communist
party will strongly deny their being, had large lunch with their friends or
families late morning. There were more than ten service staff at this restaurant.
We had ordered only Zha jiang noodle and some Chinese pancakes. The staff had
made a wondering look. The noodle was very lovely with sophisticated miso paste
and well-balanced topping. After our payment, a young lady were sent us off to
the entrance. She said me “Wear, Wear” in Chinese. The outside were very chilled climate.
The rumour of Mainland China was smile-less continent among 60s-70s
old people. Under the communism society, the service industry had never
developed. After the gauge jaufang (economic reform in PRC), the rapid growth
of tourists to Western countries may have had small outcome in the PRC society.
The upper class and middle class people had come to Japan, North America, South
East Asia countries or Europa. They had felt what the real comfortable service
is, which they had forgotten for 60 years after communism revolutions.
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